Concentrix cut its 2026 guidance and its shares and Teleperformance’s fell sharply, hardening a view that AI is turning the call-centre sector uninvestable.

In the first six months of operation of the pilot Alice Springs Police Communications Centre (ASPCC) nearly 3,200 triple-0 emergency calls as well as almost 3,000 calls to the NT Police Assistance ...

Alpha Bank Cyprus on Wednesday announced that it has completed the implementation of Salesforce Financial Services Cloud (FSC) as part of a new investment aimed at accelerating its digital ...

Lucknow, Jul 2 (PTI) Police have arrested 119 suspects linked to an international cyber fraud syndicate that operated a "fake ...

The company has appointed Vikas Jaswal as Senior Vice President and Managing Director of Nationwide India. He will oversee ...

A local RSPCA animal centre will remain open for at least another year after an “overwhelming” fund-raising effort saw ...

For the past decade, we’ve been sold a seductive vision: the “smart city.” Gleaming control rooms, traffic lights that talk ...

The industry and markets will look towards the Tata Group firm to lay out its AI-first strategy to executing it amid a ...

It is from digital execution to AI-first intelligence. This distinction is critical. Digital systems execute what has already ...

Business transformation is AI’s great promise, but according to Deloitte, deploying new tools is the easy part. To define and ...

The AFP commissioner will promote Pacific police training as a model for the United Nations when she addresses police ...