Automation can erode loyalty, which is why it's important to keep emotional understanding at the center of CX.
The most advanced organizations are using adversarial simulation to stress-test AI against edge cases, confusion, and hostile ...
Dan, a 71-year-old retired pilot, was recuperating at home after experiencing an ischemic stroke. Depressed and living alone, he described feeling comforted by the health care team that visited his ...
Talk us through an average day in your role. There probably isn’t an average day yet, given I just began my role here, but that’s actually part of what makes it so interesting. Right now, my days are ...
1 School of Management, Harbin University of Commerce, Harbin, China 2 School of Business, Harbin University of Commerce, Harbin, China The rapid adoption of artificial intelligence-generated ...
When we watch someone move, get injured, or express emotion, our brain doesn’t just see it—it partially feels it. Researchers found eight body-like maps in the visual cortex that organize what we see ...
According to @godofprompt on Twitter, using a comprehensive market map prompt to analyze the AI industry helps businesses quickly identify key segments, sub-segments, customer profiles, top players, ...
Generative AI (Gen AI) is rapidly transforming the insurance customer journey, but its successful adoption will depend on insurers addressing core customer concerns around privacy, accuracy, and the ...
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