Anjali Dutta unpacks CX in the AI age—on empathy, ethics, agentic AI, tool overload, and why empowered employees and real ...

AI should not replace human interaction—it should enhance it. Success lies in striking a balance between machine efficiency ...

e& UAE has launched “Beyond the Desk,” an innovative Customer Experience (CX) programme that brings senior leadership into direct engagement with customers through live conversations at its Contact ...

I've noticed that successful companies today treat every employee as a contributor to sales, because every interaction shapes ...

A good experience of onboarding may influence the attitude of a new employee to the working environment at least several ...

Lazzoni reports on the evolution of design thinking from product-focused to a broad problem-solving framework across various ...

Business Process Automation (BPA) is the practice of using technology to streamline repetitive, rule-based activities across ...

Instead of rejecting a buyer’s arbitration claim outside policy guidelines, for example, Freeman prefers to explore alternatives, such as offering to inspect the vehicle, negotiate on repair costs, or ...

The rapid advancement of AI is redefining job roles and making adaptability more critical than ever. Robert E. Siegel, a ...

IT professionals often don't grasp OT's unique operational requirements. In enterprise IT, rebooting a server is routine. In ...

Thriving after 45 is possible when brain health is prioritized. Science shows key cognitive skills can peak after 45, ...