Online reviews are an important part of your small business's reputation. It's also important to respond to every review you receive, positive or negative.

As AI applications grow, Volkswagen Group UK is turning to AI-powered text analytics to process customer feedback.

A snapshot of the CX market: aligning customer expectations with company strategies. Global and local CX leaders, strategy, ...

PUTRAJAYA: Taxpayers who have received the Instalment Payment Notice (CP500) for the Year of Assessment (YA) 2025 are reminded to submit an application to amend their instalment amount, if necessary, ...

Broader CX insights. Combined platform enables multi-channel feedback analysis for organizations. Enterprise impact focus. Multi-location businesses gain faster actionable insights for improving ...

Customer feedback is one of the most important resources for a business owner. Who better to highlight what your business is doing well and how it can improve than the people interacting with it on a ...

Houston ISD overhauled the rubric used to evaluate how well teachers perform during spot evaluations of their classrooms, one of the major factors in teacher evaluations that determine salaries under ...

McDonald's has unveiled a "digital transformation" strategy it believes will drastically lower the time customers spend waiting on their orders. On Thursday, the fast-food chain announced in a press ...

Effective customer complaint forms gather actionable feedback that improves your business. The key is designing forms that encourage constructive criticism and identify specific improvement areas.

Americans have a lot of choices when they want to eat out, whether it be at a fast-food chain or a full-service restaurant, with customer satisfaction being a significant factor in where they go. A ...