Martin Taylor analyses how agentic AI can transform UK public sector services, the barriers to responsible deployment, and ...

Why TOGAF is useful for security architecture TOGAF is an enterprise architecture method, not a security framework. That distinction matters. If you try to use TOGAF as if it were a control catalogue, ...

An analytical report on why banking resilience now drives trust, continuity and competitiveness, with governance, KPIs and best practices for banks today.

Why do endings matter as much as beginnings in customer experience? Psychological principles like the peak-end rule show ...

The regulator is proposing amendments with a view to making the application of the regime to firms primarily engaged in wholesale activity clearer ...

New Laivly research finds board-level scrutiny is forcing CX teams to declare early success on AI projects that aren't ...

Today’s strategic companies have the highest retention rates, the healthiest customer base, and the most predictable revenue growth. Customer experience drives all three.

Speaking at the ETAutoTech SDV Summit 2026, industry leaders said future revenue growth will come from connected mobility ecosystems, data-driven services and personalised customer experiences rather ...

Auto industry executives are now seeing AI driving gains in demand forecasting, customer engagement, engineering efficiency and operational decision-making.

Robotics is positioned to do to service businesses what AI did to software — and the moat belongs to whoever builds it first.

To learn more about the CNBC CFO Council, visit cnbccouncils.com/cfo Many consumers say early experiences with customer support chatbots feel more like deflection ...

ABOUT THE AUTHORS: Rachel Hoopsick is an assistant professor of Epidemiology at the University of Illinois Urbana-Champaign and a Public Voices Fellow of The OpEd Project. Jeni Hunniecutt is the ...