Miami-based Foundever plans to hire more than 200 people at its call center in Fort Smith, including bilingual customer ...

Douglas International Airport and partner airlines are still working on a long-term lease agreement amid extended negotiations.

B2B customer experience is reaching an inflection point as buyer expectations rise, service channels multiply and AI reshapes ...

HubSpot has scrapped a plan to pool customer data for an AI feature after a four-day backlash, a lesson in how touchy the AI-data grab has become.

When it comes to consumer financial services, customer trust matters most. But trust isn’t earned from a single financial transaction. It comes from a financial services provider that is committed to ...

In the city’s first venture into agentic AI solutions, officials are looking for a vendor to help create an AI agent to ...

The information gathered from the survey will help the city ensure Savannah 311 is user-friendly and a resource to report concerns.

User experience issues are driving streaming subscriber cancellations; 36 percent of viewers cited app usability as the sole reason they have canceled a service.— This story first appears at ...

BETHLEHEM TWP., Pa.- A UPS customer service center in Northampton County is closing. A public relations spokesperson for the company confirmed the closure of the facility at 2301 Highland Avenue in ...

SpeeDee-Midas Auto Service Center Hollister supports a major downtown event celebrating car culture, local pride, and ...

We’re able to save the day most the time.” Companies are adopting cloud-based contact center solutions to enhance customer ...

Hundreds of thousands of Texans were calling the state’s Driver License Division every month, but only a fraction ever ...