The world's largest supplier of Rolls-Royce engine maintenance services is working with Kyndryl to modernise its IT infrastructure, build a single source of truth for data and scale up the use of AI a ...

As Chile undertakes its most significant pension reform in decades, AFP Capital is combining investment performance, ...

OPM Director Scott Kupor wrote that the changes are part of how the administration is trying to create high-performing organizations and promote accountability.

Accenture and ServiceNow AI agents communicate to look at a customer’s legacy applications and what’s needed to move them to a managed service with full security.

Managing subpoenas has never been simple, and when matters span multiple jurisdictions, the complexity increases ...

Parts Town has acquired 86 Repairs, bringing together two Chicago-area companies focused on a part of restaurant operations ...

Vanquis, the UK specialist bank for customers with limited credit histories, has selected Freshworks' Freshservice platform ...

Officials in the city say it costs about $31,000 on average. Many of Chicago’s peers are spending less than half that.

Every major technology disruption has created new opportunities for IT service providers. The AI era may be no different, as ...

Supply chain management (SCM) refers to the planning and coordination of activities involved in sourcing materials, producing goods, and managing logistics across a supply network. SCM involves ...

Make sure your people and your technology work well together. by Thomas H. Davenport and Thomas C. Redman When Mars Wrigley decided to digitize its supply chain, it invested in several AI and ...

Novid Parsi is a freelance writer based in St. Louis who covers a wide range of fields, including healthcare and technology. IT service management involves a comprehensive approach to end-to-end IT ...