The new code of conduct also bans discrimination or harassment, consumption of alcohol, smoking, drug use, and panhandling in ...

A Starbucks employee said the chain held training on how to handle customers asking to use the restroom or sit in the store ...

Some baristas anticipate an increase in customer altercations due to a new policy requiring an item purchase to use the ...

In one example in the training, staff are taught how to deal with a regular customer asking for water when they haven't ...

Starbucks is about to make visitors buy something to use the bathroom or get free water. Some workers say the plans might not ...

A couple of years ago, I found myself unwittingly stepping into one of their “pickup-only” locations — a slightly dystopian ...

Starbucks spokesperson Jaci Anderson said the new rules are designed to help prioritize paying customers. Anderson said most other retailers already have similar rules. "We want everyone to feel ...

Starbucks spokeswoman Jaci Anderson told The Washington Post in a statement that the policy is designed to prioritize paying customers and staff, and to make everyone “feel welcome and ...

Violators will be asked to leave, and law enforcement may be involved if necessary. Starbucks spokesperson Jaci Anderson ...

Starbucks spokesperson Jaci Anderson said the new rules are designed to help prioritize paying customers. Anderson said most other retailers already have similar rules. The new rules reverse an ...

Starbucks spokesperson Jaci Anderson told USA TODAY that the policy changes are focused on prioritizing paying customers. "We want everyone to feel welcome and comfortable in our stores," Anderson ...

Starbucks spokesperson Jaci Anderson said the policy reversal is designed to help prioritize paying customers. "We want everyone to feel welcome and comfortable in our stores," Anderson told USA TODAY ...