Team Super CIO Seamus Collins sits down with Investment Magazine to talk post-merger integration, the CommBank conundrum and ...

Treating all insurance claimants as “vulnerable” is a founding principle of a new industry-wide claims handling service standard. Jocelyn Furlan, the head of the working group that developed the ...

A fund’s service will be defined in part by how it can support members through tough times, and ASIC’s recent review of TPD ...

Mark McGowan, Western Australia’s historically popular former premier, says that super funds need to pay more attention to ...

The boss of the near-$100 billion health industry fund has issued an apology to members negatively impacted by a seven week limited service period earlier this year while saying that the ...

More super fund members than ever now know they have insurance in super, but their understanding of what it covers and how to claim remains lacking. The Insurance in Super Summit has heard that ...

Cbus CEO Kristian Fok has issued a mea culpa to members affected by claims handling delays and said that the fund and its ...

Complaints about super fund service are trending downwards but consumer advocates fear that misconduct might rise if regulators turn their attention away from the sector. APRA and ASIC want funds to ...